Tag Archives for " internet marketing "

Sorting through the endless “marketing opportunities.”

The marketing landscape isn’t really a landscape anymore. It’s more like a fast moving landslide, snapping trees and engulfing unsuspecting business owners up to their ears in muck.

HATS1Most clients I know are trying to wear so many different hats, they can’t begin to sort out all the “marketing opportunities,” much less make sound strategic decisions regarding each one. Quite frankly, it’s silly to even try. This is one area where delegation and outsourcing are the only paths to sanity.

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1 “Brand” Trumps Managerial Incompetence.

I need to stop being surprised by managerial incompetence. Honestly. I need to reframe my expectations and just be pleasantly surprised when I encounter an exception to the rule. Because everywhere I turn, knumbskulls, nuckleheads and nitwits rule the managerial world.

Witness the retail store owner who has no handle on her inventory issues or labor costs.

The non-profit executive who has a revolving door of talent, going only one direction.

incompetenceThe managing partner of a professional agency who constantly over bills his clients.

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2 Making websites work — on many levels.

It’s been very interesting to witness the progression of web design over the last 20 years. Trends come and go at a fashion-runway pace. Technology changes even faster than that, and the graphic style is continually evolving.

Regardless of the latest trends or technological bells and whistles, there are some timeless facts about this communication tool that will always apply. First and foremost: The most effective websites are multi-dimensional. That is, they communicate on many different levels…

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1 Is the term “inspiring bank” an oxymoron?

It’s interesting, where people find inspiration. For some business owners, it’s the pages of Forbes or biographies of big-name entrepreneurs. For Monet, it was the garden. For me it’s the bookstore, the ski slopes, or the trails.

old-bankThe bank is definitely not on my list.

Banks are not known for their inspiring environments or groundbreaking business practices. In fact, the entire banking industry has a huge cloud hanging over its head, every since the mortgage banking debacle of 2009.

The most exciting thing to ever happen at my bank was the emancipation of the counter pens… They were released from their chains and replaced with crappy logo pens that are now free to take home with just a purchase of a $10,000 15-year Certificate of Deposit.

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4 How to hire the right marketing person, the first time.

I don’t work with Fortune 500 companies. My clients rely on small, efficient teams of people for all their marketing needs. If that’s your situation, or if you have a fledgling start-up, you better think carefully about the type of marketing person you hire to spearhead the effort.

The most common mistake is hiring a specialist… someone who’s deep into SEO, or social media, or web programming, or brand journalism, or graphic design. Whatever. Those “doers” are all important players in your marketing mix, but what you need is a thinker/doer. An idea guy who can wear many different hats.

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1 Branded content – finding and providing something worthwhile.

Fifteen years ago, in The Cluetrain Manifesto, Christopher Locke wrote, “the internet has made it possible for genuine human voices to be heard again.”

What do you mean, “again”? Never has the average Joe been afforded unrestricted access to an audience any bigger than the crowd in a neighborhood pub. This giant electronic soapbox known as the internet delivers a world-wide audience. Anyone can pontificate at will, on any subject, and potentially reach billions of people across the globe.

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1 Fake Thrills — Another Automotive Marketing Misfire.

Automotive advertising, as a category, is notoriously bad. And the Toyota Camry is not an exciting car. In fact, some automotive writers contend that Toyota’s building nothing but toasters these days. Despite that, the Camry has been hugely successful and has been the best-selling car in America 15 of the past 16 years. (Camry was No. 1 from 1997 to 2000, lost to the Honda Accord in 2001, and has reigned since then.)

Apparently, there’s a huge segment of the driving population that does not care about horsepower or handling or sexiness. Just reliable, utilitarian, point-A to point-B transportation for this crowd. My father drives one, and he fits the demographic perfectly… white, suburban 80-year old male who only drives a few miles a month. The last thing he’s looking for in a car is a thrill ride.

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5 Who reads copy these days? The hungry ones.

I’m really tired of people telling me no one reads anything anymore.

For instance, a client recently said he didn’t want professionally-written web copy because, “no one reads it anyway.” He insisted that “People go to a site looking for something very specific. They don’t want to read, they just want to find what they’re looking for and move on.”

Begs the question… what ARE they looking for?

If a user has found your site, and has gone to the trouble of clicking in, they’re obviously looking for something they think you have… Information or insight of some kind. They’re following a crumb of promise, and you darn well better feed them something tasty.

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6 Why most marketing videos miss the mark.

These days, you can watch videos on any subject under the sun. Seriously. Just go to YouTube and search for “underwater basket weaving.”

I saw a guy playing ping pong the other day with a Go Pro mounted on his head. Stand in a lift line at your local ski area and you’ll notice that every other helmet is mounted with a camera.

The marketing brains at GoPro nailed it with their “be a hero” campaign.

Small HD cameras and simple video editing software have made video production as easy as doing a powerpoint presentation. So a lot of small business owners and marketing coordinators are jumping on the bandwagon. Many seem to think video is the be-all, end-all of their marketing “strategy” or branding. Just get some videos up on YouTube, and everything else will fall into place.

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1 How to build brand credibility, one detail at a time.

The brands I work with are not like WalMart. They don’t spend a half a billion dollars a year flooding the airwaves with traditional advertising. They don’t have enough money to sway public opinion in their favor. And all of them face stiff competition from bigger businesses.

Last week I had to convince a retail client that he couldn’t change people’s minds regarding his biggest competitors; the big box stores.

“You can’t compete on price,” I said.

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